Shipping policy

All orders are processed 3 to 5 business days from the order date unless stated otherwise for "preorders." Delays may occur due to adverse weather and holidays.

All prices are in USD. International buyers are responsible for any custom duties/taxes that may be due in your countries. 

When will my books arrive?

Books arrive within 5 to 8 business days after processing if ordering with the United States, or the books will arrive within the time period specified in checkout if ordering outside the United States.

Can I change or cancel my order?

All orders are final. No cancellations or changes can be made as orders are often packed within the hour of order placement. 

If the mailing address or name is incorrect, please contact us at info@fountaingrassbooks.com as soon as possible. Customers are responsible for new shipping fees if re-shipment is needed.

Lost or Stolen Mail 
I'm not responsible for lost or stolen mail. If your order includes tracking and you believe your mail is lost, please contact us at info@fountaingrassbooks.com, and a USPS claim will be filed on your behalf.  

If an order is returned to us due to customer error (incorrect name, address, or package refusal), the customer is responsible for re-shipment fees. If the order is returned to us due to USPS error, a one-time re-shipment will be made free of charge.  

Orders mailed with Domestic and International First Class Letters do not have tracking. Contact us if you don't receive your order after 14 days/Domestic or 30 days/International from the marked as shipped date. 

If customers would like a re-shipment to replace the lost or stolen goods, customers are responsible for re-shipment fees.

My order was canceled?

Orders may be canceled due to insufficient inventory, invalid promotional code use, or other reasons. For any orders canceled by us, you will receive a full refund, including taxes and shipping charges. 

My order arrived with damage
All orders are packed to handle any distress that may occur during shipping. If you received a damaged item, contact info@fountaingrassbooks.com within 3 days of receiving your order. Please include documentation of damaged products and packaging.

I receive the wrong item
I will do my best to ensure you have the right products. If I made a mistake, please email info@fountaingrassbooks.com with documentation of the wrong products within 3 days of receiving your order.